When is the voucher delivered to the recipient?
The voucher is emailed instantly if purchased through PayPal. If it is purchased by bank transfer, we will send the voucher to the recipient as soon as the transfer is processed on our bank account.
Does the voucher have an expiration date?
Yes, the purchased voucher expires on 30 September 2021.
How can I use the voucher?
The recipient of the voucher must physically present himself at the Hotel Roma with the printed voucher, or show it through a mobile device (Smartphone, Tablet, …). Hotel Roma will check the validity and apply the voucher to the services offered.
For which services can the voucher be used?
The voucher can be applied to the costs of the holyday at Hotel Roma and to the costs of lunches and dinners consumed at the Hotel Roma restaurant.
What are the differences between the 4 templates available when creating the voucher?
Technically there are no differences, the voucher works the same way in all 4 cases. The difference is aesthetic, those who give the voucher can choose the aspect of the voucher that is most suitable for the recipient (young couple, adults, …).
Is it possible to use the voucher more than once by dividing the amount on different occasions?
Yes, it is possible to divide the amount on different occasions, after consultation with the staff of Hotel Roma.
Is it possible to have a refund of the Voucher?
Yes, the refund must be requested within 14 days by email to info@hotelromajesolo.it indicating the personal data of the person who purchased the voucher, the voucher code and the payment method chosen when purchasing the voucher.